From Downtown Memphis, take I-240. Leave it at the Airways exit south; at the fork, take Plough Boulevard left, rather than Airways on the right. Plough Blv. ends at the airport.
Taxicabs are available outside terminal B baggage claim area at the ground level. For assistance in obtaining a taxicab, please locate the personnel at the Taxi booth.
Except in case of an expressed agreement or a fixed fare is applicable the fare meter shall be engaged. If the fare amount is based on an expressed agreement between the passenger and the driver, the agreed price is to be established prior to departure.
No driver shall refuse to transport any orderly person or if receipt of payment is in questions in which case payment in advance may be made.
Comment concerning driver conduct, driving, or vehicle condition may be made with taxi number, driver’s name, date & time to:
City of Memphis Permit Office (901) 545-4080, or
The Taxi Company, or Fares originating from the airport to:
Memphis-Shelby County Airport Authority
Attn: Manager of Properties / Ground Transportation
2491 Winchester Road, Suite 113
Memphis, TN 38116-3856
Telephone: 901.922.8066
Fax: 901.922-8399
Or fill out our customer service survey by following this link
For a list of common fixed rate trips, click here.
Taxi drivers and passengers may negotiate the fare for destinations outside of the city limits of Memphis; however the passenger and driver are to come to an agreed price prior to leaving the airport.
Service for luxury limousines must be prearranged and coordinated with companies that offer airport services. These services would only be available on our lower drive.
A variety of shuttle services are available at Memphis International Airport. All shuttle companies operate 7 days a week.
Complimentary Hotel/Motel Shuttles:
Many hotels offer shuttle services to and from the airport. We have a direct telephone call station board located in our baggage claim area for your convenience. Outside the baggage claim area are overhead signs indicating location for hotel shuttle stops.
Complimentary Car Rental Shuttles
A station of free telephones located in our baggage claim may be used to access rental car services. (See picture) All rental services are located outside of the terminal and every rental agency provides their own courtesy shuttle to transport customers to/from their facilities. Outside the baggage claim area are overhead signs indicating location for shuttle stop.
Off Airport Parking Shuttles
Airport Fast Park, Parking Company of America, and Park-it Here offer parking shuttle service to and from their facilities to the airport for their customers. When arriving at the Airport proceed to the lower outer drive to either terminals A, B, and C.
Airport Fast Park (901) 396-7275
Parking Company of America (901) 398-7400
Park-it Here (901) 260-7800
Complimentary Shuttle for Fixed Base Operators (FBO)
Signature Flight Support and Wilson Air Center both offer complimentary shuttle service to and from their facilities to the airport for their customers. When arriving at the Airport proceed to the lower outer drive to either terminals A, B, and C.
Signature Flight Support (901) 345-4700
Wilson Air Center (901) 345-2992
Shuttle Services For Hire
Prior to your arrival at the Memphis International Airport, prearrange any shuttle services you will require for transportation to/from the airport. Other services offered are transportation to/from the Casinos as well as transportation in/around the Memphis and surrounding areas, and tours of Memphis.
Sunrise Shuttle - only good for destinations outside Memphis city limits (800) 262-2630
Unique Travel (901) 848-0486
Tunica County Shuttle (662) 357-9000
Tennessee Carriers (901) 246-2988
Premier Transportation (901) 577-7700
Tennco Transportation (901) 345-7962
Occasional Users of the Commercial Drive
Operators Classified as "Occasional" users may be granted access to the commercial drive by completing an occasional use form. Occasional use is access to the commercial drive less than 3 times per month. The occasional use charge is $20 per access for vehicles under 25 feet and $40 for vehicles over 25 feet. Fees will be collect before access is allowed. Rates are subject to change at the discretion of the Memphis-Shelby County Airport Authority. Additional information can be provided by calling (901) 922-8066, the Ground Transportation Office of the Airport Authority.
BUS:
CHARTER BUS SERVICE
Prearranged charter tour bus service is provided from the lower outer commercial drive. For a list on local charter or tour buses, please see below.
PUBLIC BUS SERVICE
The Memphis Area Transit Authority (MATA) offers public bus service from the lower outer drive near Terminal C. The Routes are as follows:
-Route 2 Medical Center Airport operates Monday thru Saturday from 6 am to 7 pm
-Route 4 Walker Night operates Monday thru Friday from 8 pm to Midnight and Sundays from 8 am to 6 pm
-Route 32 E. Parkway Airport operates Monday thru Saturday from 6 am to 6 pm
Please call and arrange your transportation needs prior to your arrival into Memphis.
Shuttles may provide tours, transportation in and around Memphis, group rides to locations in and around the city. Rates may be negotiated with companies.
There is a three level parking garage, in front of the Terminal, offering short-term and long-term parking. The terminal is in walking distance from lots A and B. A free shuttle is offered to/from Long Term parking lots B and C. For more information on parking, please call
(901) 922-8069 or (901) 922-8065 or turn your radio to AM 1610.
Short-Term Parking (see map for location)
0 minute – 30 minutes $0.00
30 minutes – 1 hour $1.00
1 hour – 1-1/2 hours $2.00
1-1/2 hours – 2 hours $3.00
2 hours – 2-1/2 hours $4.00
2-1/2 hours – 3 hours $5.00
$1.00 per hour thereafter until maximum per 24
hours. Maximum per 24 hours is $21.00
Long-Term Parking (see map for location)
0 minute – 30 minutes $0.00
30 minutes – 1 hour $1.00
1 hour – 1-1/2 hours $2.00
1-1/2 hours – 2 hours $3.00
2 hours – 2-1/2 hours $4.00
2-1/2 hours – 3 hours $5.00
$1.00 per hour thereafter until maximum per 24 hours.
Maximum per 24 hours is $11.00
Payment for Parking
Cash
Credit Cards: American Express
Diners Club International
Master Card
Visa
Handicapped Access for Parking
Handicapped spaces are available in our three-level parking garage and located closest to the Terminal. Vehicles occupying handicap parking spaces must provide an appropriately designated license plate or “hang tag”.
Vehicle Assistance Service:
24-hour complimentary services are provided for customers using the airport’s short or long-term parking facilities. Services offered are battery starts tire inflation, lost car location, and escorting services. To obtain these services, please call (901) 922-8065.
The Memphis International Airport is not responsible for your vehicle or items left in your vehicle while parking.
The Memphis International Airport provides free 24-hour shuttle transportation to and from Long Term Parking Lots A, B & C. From the parking lots, proceed to the covered pedestrian shuttle shelters located just off the parking areas on the entrance side of the airport. A shuttle will be there in a few minutes to get you to your flight terminal. Upon your return proceed to baggage area, then to the pedestrian shuttle shelters located on the outer commercial drive lane at the terminals, A, B & C. Overhead signs identify the shelters as long term parking pick up locations. The shuttle buses are identified with front and side Long Term Parking signage.
A station of free telephones located in our baggage claim may be used to access rental car services. All car rental agencies are located outside of the terminal and each rental agency provides their own courtesy shuttle to transport customers to/from their lots. Hours for each company are varied; please check with the company for their hours of operations.
Information booths are located the baggage claim area on the ground floor. They give information and assistance and a translation service is available as well. Blue Suede Service volunteers assist passengers.
LOST&FOUND:
All Lost and Found inquiries should be made to the Memphis Airport Authority Police available 24hrs at (901) 922-8050.
Northwest customers may want to also inquire at (901) 922-8475.
For items left at the TSA checkpoint, please call (901) 345-8895.
For misplaced luggage, please link to your airline carrier.
Baggage carts are available for rent from the upper & lower drives and the parking garage as well as inside the terminal in all three baggage claim lobbies and gate concourses. Baggage cart rental is $3.00 with a 25 cent reward for returning cart to storage rack. The fee is payable with Cash ($1 or $5 bills, 5, 10, 25-cent coins) with change given for amount over purchase, OR Credit Card (Visa, MasterCard, American Express, Discover).
Branches
AmSouth has a branch inside the airport in the passenger connector between concourse B & A. The Bank is staffed 8:30 am - 4:00 pm Monday - Friday. Phone 901-762-5950. Amsouth Offers two ATM machines. One is located adjacent to the branch and the other is located on the B concourse at the rotunda. The ATMs also accept Visa, Plus, Mastercard, Cirrus, Discover/Norvus, Maestro, and Pulse.
Wings Financial Federal Credit Union has a branch in Ticket Lobby "C"; It is open 8am - 5pm, Monday through Friday. Wings has an ATM outside of the branch and another ATM in concourse B at the rotunda. The Wings ATM accepts Visa, Plus, MasterCard, Cirrus, Amex, Discover, Star, and Fast bank.
ATM's Terminal
Automatic Teller machines are located in the main terminal and on concourse B. Three local banks offer ATMs in ticket lobby B near Backyard Burger across from the US Airways/American West ticket counter.
First Tennessee Bank ATM also accepts:
MasterCard
Visa
Cirrus
Most
Plus
Discover/Novus
GulfNet
Moneybelt
Star
Maestro
Quest
Pulse
SunTrust ATM also accepts:
MasterCard
Visa
Cirrus
Most
Plus
Discover/Novus
American Express
AFFN
Regions Bank ATM also accepts:
American Express
MasterCard
Visa
Cirrus
Plus
Most
Discover/Novus
MoneyPass
NYSE
Pulse
Quest
Maestro
ATM's Concourse B at the Rotunda
City of Memphis Credit Union ATM is located on concourse B in the rotunda adjacent to Godiva.
CARDTRONICS ATM is located on concourse B in the food court area. Cardtronics also accepts:
Cardtronics
Star
Pulse
NYCE
The Exchange
AFFN
Credit Union 24
Allpoint
Amex
Visa
Discover/Norus
Plus
Mastercard
Cirrus
Terminal A:
BAGGAGE CLAIM LEVEL
Name
Ground Level "A" Baggage Claim
Delta Airlines
Delta Airlines Baggage Service Office
Baggage Cart Vending Rack
Hotel/Motel courtesy Phone Board for Reservations & Shuttle Service
Car Rental Courtesy Phone for Reservations & Shuttle Service
Visitor Information Booth with Hotline for Local Attraction Information
Drink Vending machine
TICKET COUNTER LEVEL
Delta Airlines & Comair Ticket Counters/Check-In
U.S. Mailbox
Terminal B:
BAGGAGE CLAIM LEVEL
Ground Level "A" Baggage Claim Northwest/KLM/Continental
Ground Level Baggage Service Office Northwest/KLM Airlines/Continental
Baggage Cart Vending Rack
Telephone Card Vending Machine
Hotel/Motel Courtesy Phone Board for Reservations & Shuttle Service
Car Rental Courtesy Phone for Reservations & Shuttle Service
Visitor Information Booth with Hotline for Local Attraction Information
U.S. Mailbox (East Wall)
Drink vending machine
TICKET COUNTER LEVEL
Northwest/KLM Airlines Ticket Counter/Check-In
Continental Express Ticket Counter/Check-In
US Airways/America West Ticket Counter/Check-In
International Travel Insurance & Business Service Center
U.S. Mailbox
Automatic Teller Machines
Hairport
Shoe Shine
Police Sub-Station
EAST WALL OF CONCOURSE "B" BEFORE ENTERING SECURITY CHECKPOINT
Dorothy L. Bobbit Health Station First Aid/Airport Health Clinic Mon-Fri 8am-430 pm Concourse B at Checkpoint
Terminal C:
BAGGAGE CLAIM LEVEL
Ground Level "C" Baggage Claim American Airlines/American Connection/United Express/Airtran Airlines/US Airways/America West
Baggage Claim Service Office American Airlines/American Connection/United Express/Airtran Airlines/US Airways/America West
Baggage Cart Vending Rack
Hotel/Motel Courtesy Phone Board for Reservations & Shuttle Service
Car Rental Courtesy Phone for Reservations & Shuttle Service
Visitor Information Booth with Hotline for Local Attraction Information
TICKET COUNTER LEVEL
American Airlines/Ticketing & Check-In
United Express/Ticketing & Check-In
AirTran Airlines/Ticketing & Check-In
Federal Credit Union
U.S. Mail Box
PHONE CARDS
International Travel Insurance has six (6) Airport vending machines in the Airport to purchase Pre-Paid Phone Cards for long distance service. One machine is located in “C” concourse near Gate C12. There are three (3) machines in “B” concourse. One machine is located near the Blue Note Cafe, the second machine is located near B12 and the last one is located near B35. The “A” concourse has one machine and it is located near A19. The machines accept U.S. currency only and you may buy phone cards for $10 for 20 minutes or $20 for 40 minutes. All machines dispense AT&T phone cards.
HAIRPORT
Hairport is located on the Second Level of the Airport between Ticket Lobby B & C and is open daily providing haircuts/shampoo/sets for men and women.
SHOESHINE
Two locations:
Across from the Hudson News in the A/B connector beyond security check point B, is Open 7:30-9:00AM & 11:00 am–1:00 pm, Monday–Friday.
Also Between Ticket Lobby B & C, Open 7:00 am–4:30 pm, Monday-Friday.
SMOKING
Memphis International Airport has designated smoking areas just outside the terminal entrances on the ground and upper levels.
Smoking is allowed inside Maggie O-Shea's which is located in Terminal B before security and inside the Blue Note Cafe which is located in the A/B passenger connector just beyond the B security checkpoint. Smoking is not allowed on the patio.
AIRLINE CLUBS
Northwest/KLM /KLM Airlines World Club is located in the connector next to Terminal “B” checkpoint and is open daily. Membership is required.
PASSENGER PAGING
American Airlines (901) 922-8330
Continental Express (901) 922-4628
Delta Airlines (901) 922-8241
Northwest Airlines (901) 922-8451
Trans World Express (901) 922-8152
United Airlines (901) 922-8688
USAirways/America West (901) 922-8261
AirTran (901) 922-8671
New Concessions and Restaurants Make Memphis International Airport Great Place to Land
On December 15, Memphis International Airport unveiled its new restaurants and concessions. The renovations to the airport’s concessions cost approximately $25 million and took two years to complete. Four primary operators have long-term contracts to operate restaurants or concessions at Memphis International Airport: The Paradies Shops, Anton Airfood, DNC - Travel Hospitality Services and The Hudson Group.
The new concessions were designed to be Memphis-centric and feature local favorites such as Interstate BBQ, Back Yard Burgers, Lenny’s, Corky’s, Grisanti’s Bol a Pasta, Folk’s Folly, Huey’s, Sun Studio, The Memphis Zoo, the Memphis Rock & Soul Museum and Elvis Presley Enterprises. In addition to the well known Memphis names, the airport now boasts new major brands and Memphis-themed restaurants such as Varsity Grill, Blue Note Café, Einstein Bagels, Starbucks, Arby’s, CNBC News and Hudson News.
“For thousands of people each week, Memphis International Airport is their introduction to Memphis, or even their only experience with the city,” said Larry D. Cox, president and CEO of the Memphis-Shelby County Airport Authority. “We wanted that experience to give our guests a real flavor of Memphis. From the food they eat, to the stores they shop, to the artwork on the walls, our goal was to entice them to want more of the one-of-a-kind Memphis experience.”
Artwork by local artist Ephraim Urevbu can be seen along the connectors between terminals. The hometown theme is continued with murals throughout the terminals that depict a variety of recognizable Memphis scenes from music, art, tourism, history and industry. With all these renovations, one thing is clear; Memphis International Airport is set to soar head and shoulders above the rest.
Medical
Dorothy L. Bobbitt Health Station - Health Station is open to the traveling public, as well as all Airport employees for illnesses, minor injuries, accidents and any emergencies that may occur. A registered nurse is available daily Monday through Friday from 8:00 am - 4:30 pm. This Health Station is affiliated with the University of Tennessee.
Automatic External Defibrillators (AEDs) - Memphis International Airport has 25 AEDs that are connected to the alarm systems and are installed in the three (3) terminals here at the Airport (See Red Hearts on Terminal Directory Map). There are additional AEDs under the control of Airport Staff located in the following areas:
Police - Communications Operations - Health Station
Memphis International Airport has an on-Airport Memphis Fire Department ambulance. Also, there are numerous trauma kits located throughout the Airport. Two (2) emergency trailers, fully stocked with medical supplies for mass casualty incident response are also housed on Airport property.
A simulated emergency-type drill is held annually in order to help all Airport employees hone their skills in preparation to assist with any type of emergency involving the Airport and/or surrounding community, such as airplane crashes, etc.
Parenting
All restrooms (Men's & Women's) are equipped with baby changing tables, one restroom has a Nursery with a rocking chair and a baby crib. This restroom is located in the main terminal, close to Backyard Burger.
International Travel Insurance and Business Service Center provides a variety of services to business travelers. Located Ticket Lobby "B". Open Daily, 7 AM - 7:30 PM. Phone: (901) 922-8090.
An additional location is offered in Concourse "B" near the International Arrivals/Departures area at Gate B-36. This kiosk has services limited to Travelex Travel Insurance and Foreign Currency Exchange. The hours are 4:30 am - 7:30 pm, daily.
Services offered by International Travel Insurance and Business Service Center are:
Foreign Currency Travelex American Travel Insurance Western Union and Travelex money transfer Fax and Photocopy Services Money Orders Traveler Check Sales Notary
NEW****Conference Room****
The Memphis Shelby County Airport Authority invites you to maximize your time by conducting your meetings at the Memphis International Airport.
We now offer use of three conference rooms for the traveling public. Inside the conference rooms we also offer data port connections and Internet access. It is an ideal place to conduct business away from the office. The conference room can be used to have meetings before or between trips, conduct interviews, conference calls, and make sales presentations, etc.
Enjoy the comfort and convenience of our conference rooms as you meet your business needs.
The Conference Rooms are conveniently located in the Work Center between Terminals A and B and at the A security checkpoint before the security checkpoints. Please call (901) 922-8000 between 8:00 a.m. and 4:30 p.m. Monday thru Friday to obtain pricing information and to make your reservation.
Parking - There is designated, clearly marked handicapped parking available and there is no charge for handicap parking provided that you have a "hang tag" or appropriately designated license plate. On the blank side of your parking ticket- please write your "hang tag" handicap permit number, the expiration date, your license plate number, your drivers license number, home telephone number, and your signature. Please hand it to the person in the booth upon exiting. These parking spaces are located as follows:
Lower Level has 28 handicapped spaces in short term only. Ground Level has 18 handicapped spaces in short term only. Upper Level has 8 handicapped spaces in short term only. Handicapped Parking is also available for the traveling public along the passenger drive in arrivals and departures. Upper Level has 3 spaces and Lower Level has 4 spaces.
Elevators - Elevators are located in all three (3) Terminals (A, B and C) as follows:
Terminal A - Elevator is located in Delta Baggage Claim area (West side), through double doors. Terminal B - Elevator is located on Main Terminal, Ticket Level, behind Arby's. Terminal B - Elevators are located on both sides of the main terminal. Terminal C - Elevator is located in American Baggage Claim (East side), through single door.
Wheelchairs - Wheelchairs are available by contacting Skycaps through the various Airlines. Skycaps will also assist with luggage and any other packages.
All restrooms are equipped for Handicapped Accessibility.
Telephones
Telephones accommodating the hearing-impaired (TDD) are located in several areas throughout the Airport. The TDD locations are as follows:
Gate A25 Telephone No. 396-8706 Gate B7 North Telephone No. 346-9469 Main Terminal (Near Cinnabon) Telephone No. 398-1652 Main Terminal (Near Gameroom) Telephone No. 398-1370
is located on the Airport's property, just a short shuttle ride away - 2411 Winchester Rd., 38116. It offers 211 rooms, outdoor heated pool, 2 tennis courts, dining facilities, exercise room, and meeting / banquet facilities.
A new roadway project is underway to improve Memphis International's roadway and parking. A new inbound roadway with five lanes will be located to the west of the current two-lane system. This roadway will eliminate the traffic signal and intersection on the current route making the trip to the terminal more convenient for immediate dropping-off and picking-up of passengers.
Work has also begun on realigning and widening the roadways to the hotel, connections to existing curbside ramps and roadways to the parking garages. The roadway project is scheduled for completion in early 2008. A new 7-level parking garage is also planned. Work on the structure will begin in 2008 and is scheduled for completion in 2010.
The roadway system will provide room for a new control tower, which will be located just to the west of the existing one in the path of the old outbound roadway. The tower will stand approximately 335 feet - approximately 150 feet taller than the existing tower. The tower cab on top will increase from 200 to 850 square feet. The taller and more spacious new tower will provide maximum visibility of airborne traffic patterns and a clear, unobstructed and direct view of the approaches to runway ends, as well as all airport surface areas utilized for movement of aircraft.
The existing control tower which was commissioned in 1977 has experienced significant growth over the past 29 years and is now operating as a high activity facility. With traffic density and complexity at Memphis International continuing to increase, the facility must be replaced to meet growth demands. This will be an 18-24 month project that is scheduled to begin in summer 2007.
New signage will make driving around Memphis International easier. All signs leading towards the terminal will be blue, while all signs leading away from the terminal will be green. New electronic LED message signs will provide up-to-date parking and roadway conditions and security information. The messages will be shown on the bottom of the blue and green directional signs. Finally, in order to make the drive more aesthetically pleasing and relaxing for visitors, new landscaping around the roadways will create an orchard-like environment using native trees and sweeping lawns.
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