Travelling with children
It is recommended that children be told in advance of what will happen at the airport. Toys, for example, need to be handed over at security control for screening and will be returned immediately after passing the checkpoint. The playrooms feature toys, pens and paper and videos as well as microwave ovens and baby changing facilities. Playrooms are located near gates 16, 20 and 30. Baby changing facilities can also be found in most washrooms. Games consoles are available in the gate area near gates 16 and 33. Strollers are available in the gate area after security control. You may also be able to bring your own stroller to the gate area but need to confirm this at check-in.
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Barber
Salon Fly Hair is in the Domestic Terminal.
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You can exchange currency at any of several bureaux de change
Travelex bureaux de change are located in Departure Halls 2 and 3 before security control.
There is a Travelex desk in Arrivals Hall 3 and a branch of Sampo Bank in Arrivals Hall 2.
After security control, passengers can exchange currency at the Travelex (Avenue) and Nordea Bank (Boulevard) bureaux de change.
Cash dispensers and self-service payment machines
There several cash dispensers and self-service payment machines in the gate area in the departure and arrivals halls.
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Pharmacy (International Terminal, arrivals hall 3)
The Eureca Pharmacy stocks an extensive range of medicines and other care products associated with travelling.
You can also collect prescriptions from the pharmacy. It’s a good idea to order prescriptive medicines in advance.
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Smoking
Helsinki-Vantaa is a non-smoking airport. We have reserved eight air-conditioned smoking areas for smokers.
There are five smoking areas in the gate area for departing and arriving passengers. These smoking areas are located near gates 13, 19, 27 and 30 and on the lounge floor above gate 23. Additionally, from July, passengers arriving on flights from Europe will be able to smoke in two new smoking areas in the baggage claim hall.
All passengers, people meeting and accompanying them can use the smoking areas in Departure Hall 2 and Arrival Hall 2 in the International Terminal.
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Storage of luggage and clothing
Storage facilities
If travelling to warmer climes, you can leave extra baggage or winter coats at the Airpro Travel Services desk in Arrivals Hall 3. The desk is open 24 hours a day.
Key and envelope storage
The Information Desk in Arrivals Hall 1 stores keys and envelopes. The service is subject to charge. Also Airpro Travel Services in Arrivals Hall 3 stores keys, envelopes and other small items.
Luggage lockers
Luggage lockers are available in Arrivals Hall 2 in the International Terminal and in Arrivals Hall 1 in the Domestic Flights terminal at the each end of the passageway connecting the terminals. The lockers can be operated using coins, notes and most credit cards.
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Tax Free refunds
Passengers resident outside the EU and in Norway and returning to those countries can claim a VAT refund on purchases in Finland totalling over €40 made in one store.
Global Refund’s Tax Free refund offices
Avenue: Travelex bureau de change
Boulevard: Stockmann, Helsinki Airport Duty Free, Tax Free Plus
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Travel agencies and tour operators
There are four travel agencies for business and leisure travellers at the Service Floor in the International Terminal.
Tour operators' desk is situated at Departure Hall 4. The desk opens about 2 hours prior to the departing flight.
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Get a travel insurance at the airport
You can get a travel insurance still at the airport right before the departure. Travel insurances for various Finnish insurance companies are sold at several service desks.
Eurooppalainen travel insurances are sold by Nordea Bank, Travelex and Finnair Ticket Office.
You can purchase Tapiola travel insurance from Airpro Travels Airport Services desk.
Note that travel insurances are also sold at the service desks of tour operators.
Self service travel insurance
The self-service travel insurance kiosks of Eurooppalainen are available at departure halls 2, 3 and 4.
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VIP Services
Contact our VIP Service to book an unforgettable departure or arrival. We personally take care of check-in, security screening, passport control and customs inspections for yourself and your guests. We can also provide assistance in shopping and exchanging currency. All this takes place in our stylish and private VIP facilities.
Our personal VIP service includes arrival and departure formalities and exclusive use of a VIP lounge at the VIP Centre in the International Terminal or at the separate VIP President Terminal catering to larger groups.
Our VIP hostesses can help you with your shopping, currency exchange or VAT refunds. Coffee, snacks and other refreshments are served while you wait for your flight. Food and beverages in keeping with a specific theme or season can also be provided by prior arrangement.
Make your arrival or return an occasion
VIP services make your arrival and return a festive occasion whether travelling on business, enjoying a prize trip or going on honeymoon. Or why not offer a heartfelt welcome to guests arriving in Finland or treat your guests to a relaxing moment before departure? Please also enquire about our services to collect and escort guests.
Bookings and quotes
vip.helsinki-vantaa @ finavia.fi
Tel. +358 (09) 8277 3117
Fax +358 (09) 8277 3290
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Internet kiosks
We have several Internet kiosks. Passengers can access our own web site free of charge.
Working in Go!Café
Go!Café features five worktops with Internet accesss. You can enjoy of various café products while working. Go!Café is near gate 19.
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DUTY FREE:
Helsinki Airport Duty Free shops
Helsinki Airport Duty Free shops feature a wide selection of international brands in perfumes, cosmetics, alcohol and tobacco products and sweets. The shops serve passengers in the Boulevard and Avenue shopping areas in the International Terminal and in the Domestic Terminal’s Galleria.
Studies prove our shops offer the best value for money in Europe. Don’t miss our monthly special offers! Enjoy your shopping!
Helsinki Airport Duty Free on Boulevard
The Helsinki Airport Duty Free shop on Boulevard is the place to buy international cosmetics and perfume brands at truly inexpensive prices. Quality wines and sparkling wines are also available at Duty Free prices. The shop further features an excellent selection of sweets and alcohol and tobacco products. The shop serves all passengers departing on international flights. Purchases of alcohol and cigarettes are duty-free for passengers departing for destinations outside the EU.
Location: near gate 27
Hours: depending on departing flights, ca. 4–23.30
Suklaa ja Puuteri in Galleria
The shop in the Domestic Terminal’s Galleria shopping area features quality cosmetics and perfumes at prices well below those in town as well as sweets and children’s gift items. Our Suklaa ja Puuteri shop serves domestic passengers and all arriving passengers.
Location: near gate 13
Hours: Mon-Sun 7–20
Arrival Shop in baggage claim area 2
We have opened Arrival Shop, a place for passengers arriving from Schengen countries. Passengers can now buy last-minute souvenirs before heading home or while waiting for their baggage, for example. The shop features international brand name cosmetics, perfumes and other items at Duty Free prices, along with delicious sweets and gift items for children.
Location: Baggage claim area 2
Hours: Mon–Sun 12–24
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SHOPPING:
Passengers departing on international flights can shop in all our stores. Some of the stores also serve incoming passengers and passengers on domestic flights.
Passengers travelling abroad can buy any items in our stores. When traveling outside the EU, alcoholic beverages and tobacco products are duty-free. The Boulevard and Avenue shopping areas serve especially passengers departing on international flights.
The Galleria shopping area caters to domestic flights passengers.
All cosmetics, perfumes and alcoholic products bought in the Boulevard, Avenue and Galleria areas are allowed aboard and are exempt from the EU regulation regarding liquids on board.
There are also separate shops for arriving passengers.
All services before security control can be used by passengers, as well as people waiting for and accompanying them.
Opening hours
The stores are open between 6.15am and 8pm (between 6.15am and 7pm on Saturdays). Some shops are open even longer. There may be changes to opening hours during public holiday.
Avenue: Avenue is the shopping area on long-haul flights. Passengers departing on long-haul flights to non-Schengen countries can shop also after passport control in the Avenue shopping area. Avenue features fashion for men and women, jewellery, watches, electronics and reading materials. Affordable cosmetics and perfumes as well as a wide selection of alcoholic beverages, cigarettes and sweets are available at our large Duty Free shop. Purchase of alcohol and tobacco are duty-free to passengers travelling outside the EU. Avenue stores, cafés and other services are located after passport control near gates 30 – 33.
Bulevard: Boulevard is the shopping area on flights to Europe. Passengers travelling abroad may shop at the two separate Duty Free and Tax Free shops and several speciality shops on Boulevard. On Boulevard passengers may shop affordable cosmetics and electronics. Finnish delicacies, gift items, jewellery and watches make wonderful souvenirs. Top fashions in international and Finnish accessories, shoes and bags are also available. Passengers travelling outside the EU can purchase alcohol and tobacco duty-free also on Boulevard. Various cafés, restaurants, wine bar and Irish pub as well as comfortable lounge and work areas and children’s playroom offer their services for passengers.
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CAFES AND RESTAURANTS: Sit down for a relaxing cup of coffee, enjoy a good meal or celebrate your trip in other ways in our cosy cafés and restaurants. You can also get take-away breakfast and lunch. The cafés and restaurants on both Arrival and Departure Halls as well as on Service Floor are located on the public side and open to everyone at the airport. After security control, the cafés and restaurants in the shopping area are open to arriving and departing passengers. The cafés and restaurants are open according to flights. Some cafés are open around the clock. The restaurants are open from lunch time until the evening.
Read the rest of the Helsinki flights guide
»
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